FAQ

Frequently asked questions about Reletter.

How does the 7-day free trial work?

Every plan starts with a 7-day free trial. You will be asked to enter your credit card information to start the trial, but your card will not be charged until the end of the 7 days.

You can cancel your trial at any time and your card will not be charged. We'll send you a reminder email three days before your trial ends.

How does the search allowance work?

Each time you search for a topic, title or author in Reletter, we count that as a search. Although if you search for the same keyword multiple times during a single session it will only be counted once.

If your chosen plan comes with a maximum number of searches per month and you use them all, then you will no longer be able to use the search feature. However, your lists and other features will continue to work.

The monthly quota resets on the day of the month that you were first billed, i.e. your billing period.

What is your cancelation policy?

You can cancel your free trial or subscription at any time from the billing page. Your subscription will remain active until the end of your billing period and your card will not be charged again. There is no penalty or notice period.

What is your refund policy?

Please refer to the Refund policy page.

Is there a fixed contract?

No, you can cancel your subscription at any time.

Can I switch plans later?

Yes, you can switch your plan at any time (even during the free trial). Your current month's subscription will be prorated against your next month's bill.

How do I upgrade, downgrade or cancel my subscription?

Please refer to How to upgrade, downgrade or cancel your subscription

How do you determine that a newsletter accepts sponsors or advertisers?

We look for certain keywords and patterns in a newsletter's recent issues to automatically detect whether that newsletter accepts sponsors or not. For example you can imagine if every issue of a newsletter includes the words "sponsored by" then it's a good match.